SHIPPING

We have Free Shipping On All Orders Over $30

DELIVERY TIMES

We ship all orders with USPS (if possible).

Standard shipping costs $4.97 and free shipping on orders over $30)

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).

Some of out Items are custom made and sent from various locations, so we appreciate your patience in advance. All items are subject to a handling period before they are dispatched. – 99% of orders leave the warehouse within 3-5 days of payment.

You will receive a shipping confirmation e-mail and tracking number once your products are shipped. This is what our process looks like: The order will be processed and shipped within 3-5 business days. You will receive a shipping confirmation e-mail and tracking number once your products are shipped.

Location Estimated Shipping Time

United States 1-4 weeks

Canada, Europe 2-5 weeks

Australia, New Zealand 2-5 weeks Mexico,

Central America, South America, South Africa, Rest of the world 3-6 weeks

WHERE DO YOU SHIP FROM?

3563 Interchange Rd, Columbus, OH 43204, United States is the location of our fulfilment office, HOWEVER some of our specialty items are produced by some of our partners in other countries such as Australia, Europe, United Kingdom and China.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Campaigns), due to wild weather, or due to other USPS delivery issues that are unforeseen or unavoidable events beyond Henri Saint Dubois’ reasonable control.

TRACKING

You will receive an email with your tracking information once your order has been processed. For USPS, this will be at approximately 10pm on the evening the order is dispatched (weekdays only).

You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section, or by contacting us at support@HenriSaintDubois.com.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on (920) 523 4242 Monday to Friday 9am – 5pm EST or Contact Us and our Customer Service team will assist you with your enquiry.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Service team on (920) 523 4242 Monday to Saturday 9am – 5pm EST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.